FAQ

Questions

Where can I find my user ID?

Go to the Account Overview section by clicking the person icon in the upper right corner.

Your user ID is displayed just below your email or Telegram account information, labeled as "ID" - click on it to copy.

Where can I find my PNL card?

1. Click on the Portfolio tab in the top bar:

1. Go to Open Positions / Closed Positions tab, then click on the Trophy icon next to your profit:

2. All set - copy and share your Padre PNL card! (it contains your ref link QR code)

Most common errors

"Transaction timed out"

Possible reasons:

• at the moment of transaction, your wallet balance was too low to cover the size of the trade and the transaction cost

• might happen when 2 trades are sent around the same time (e.g. a limit order triggering in the background, or sending another market trade while another one is in pending)

• slippage tolerance was exceeded before your txn could be confirmed