FAQ

This section will be updated soon.

Questions

Where can I find my user ID?

Go to the Account Overview section by clicking the person icon in the upper right corner.

Your user ID is displayed just below your email or Telegram account information, labeled as "ID" - click on it to copy.

Where can I find my PNL card?

1. Click on the Portfolio tab in the top bar:

1. Go to Open Positions / Closed Positions tab, then click on the Trophy icon next to your profit:

2. All set - copy and share your Padre PNL card! (it contains your ref link QR code)

Where can I find my ref link?

1. Go to the Account Overview section by clicking the person icon in the upper right corner.

1. Expand "Referrals" section

2. You will find your referral code on the bottom.

I forgot my password - what now?

Unfortunately, there is no way to recover a forgotten password. For security reasons, Padre team does not have access to your password at any point - only you know it. Since all private keys to your wallet are encrypted with this password, we strongly recommend exporting your private keys and securely storing them offline. This precaution ensures you retain access to your funds even if your password is lost or forgotten.

Most common errors & warnings

Transaction timed out

Possible reasons:

• at the moment of transaction, your wallet balance was too low to cover the size of the trade and the transaction cost

• might happen when 2 trades are sent around the same time (e.g. a limit order triggering in the background, or sending another market trade while another one is in pending)

• slippage tolerance was exceeded before your txn could be confirmed

Freezable accounts

When freeze authority is enabled, the token developer can block users from selling their position in that token. Be extremely cautious with tokens that have freeze authority enabled and always check Data & Security for potential red flags.